Customer service practitioner Review

Selling flights and packages, changing existing bookings, resolving customer relations cases, servicing member accounts.

I have learnt how to use various systems that I was unfamiliar with beforehand. I have also developed my time management skills.

I enjoy how different each day can be, as every call involves something or someone new. I also enjoy the range of tasks we have to do, from booking flights to responding to customer complaints.

The apprenticeship is very well structured by British Airways. They allow us time every week to complete apprenticeship work and give us extra flexibility to do further learning.

The people who support our apprenticeship are very involved in our work. They are there to help us both fulfil our role and make sure we complete all apprenticeship work. We are able to contact them at any time if we have any issues.

The training provider is less involved in our day to day roles as we have a limited amount of workshops to complete. We also know we can contact them if we need support.

We have the benefit of being able to research the business and learn more about the products we sell. This helps us when talking to customers as we are able to pass on this knowledge to them and help them make a decision.

There are always extra things we can get involved in. Many colleagues support the Flying Start charity and we often have travel markets where we can learn more about destinations. We also have had the opportunity to visit the head office to learn more about the business.

Yes

British Airways offers its employees lots of support. There are many opportunities and benefits on offer too - we get travel concessions, to work with charities and to visit various different places to further our knowledge of the business.

Be passionate about the role and make sure you research British Airways beforehand.