Customer service practitioner Review

In our role we take calls to answer customer queries and solve their problems or book flights and holidays for our passengers. We also resolve customer relations cases and service member accounts. Every day is something different and new.

Learnt how to use all of the BA systems, for example the system we use for booking flights, packages, our telephone system, break adherence system. I have developed my time management throughout the course of the programme so far.

I really enjoy how different every day is and the support we have received from the business. I have met friends for life because of the programme and I enjoy resolving our customers problems and making them happy.

I think the programme is really well structured and balanced, the apprenticeship side of things is all interconnected with the BA work side of things making it easier to manage.

British Airways as an employer are extremely supportive through everything whether it is work related or not and I feel as though they are involved in the apprenticeship and don’t just leave us to get on with it alone, there is a lot of support available.

I think that we receive more support from BA than Seetec but only because we are at work every day and don’t see our ADC from Seetec all the time meaning it is easier and more accessible for BA to support us.

The qualification alongside the job itself helps me in order to look at customer service in general which gives us a different and wider view of customer service than just thinking about it in terms of British Airways itself.

BA does a lot for charity so there are always opportunities to get involved in that. We hold regular travel markets in the office also to build further knowledge. BA offers educational trips to even further build knowledge to help with the role. Table tennis in canteen also for during breaks and lunches. We also got the Opportunity to go to London multiple times with our apprenticeship to learn more about the business and experience what we have to offer.

Yes

Because BA has been really supportive throughout and the travel benefits and perks are amazing within the company. I also think you get a sense of pride when working for and being associated to such a globally well known company.

To be passionate about the industry as that is what BA are looking for especially with their current “better BA” campaign.