Reception Team Member Review

by Whitbread

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Greeting guests, assisting with local knowledge enquiries, checking guests into their rooms and up selling meals and amenities.

9/10

2. Have you learnt any new skills or developed existing skills?

Personal confidence and ability to work under pressure and strict time schedules have drastically improved.

10/10

3. To what extent do you enjoy your programme?

Learning at my own pace suits my learning style best.

9/10

4. How well organised/structured is your programme?

Very well organised with set times to complete tasks month by month. Some activities are a little too wordy or overly complicated for the level of learning being pursued, some knowledge is already expected to be well understood.

8/10

5. How much support do you receive from your employer?

Not a great deal, myself and other apprentices do not receive much if any one to one time with our employers.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider is brilliant, I do not ask many questions but when I do she is extremely helpful and knowledgeable.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Better understanding of how things work behind the scenes allows to make informed decisions day to day.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really, I have been to one event and that was for apprentice appreciation week.

7/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Reliable company, many roles to suit most people.

10. What tips or advice would you give to others applying to Whitbread?

Be yourself, individuality is definitely celebrated here.