Customer service Review

by British Airways

Best Apprenticeship Employer

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is to check in our customers and make sure they have a nice smooth journey with us. I also board flights and help with any people that need assistance.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I have learned new communication skills that have made a massive impact on the way I talk to our customers and colleagues.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the program as everyday there is different challenges to overcome, however it sometimes gets annoying as customers get angry and shout at us for no reason.

    10/10
  • 4. How well organised/structured is your programme?

    • It is organised pretty well as we are informed before hand of our tasks and where to go. However when we get out at a certain place we tend to get moved around a lot.

    5/10
  • 5. How much support do you receive from your employer?

    • We receive a lot of support from our employer, I feel like I can talk to my managers about any problems that I have and we can get it sorted.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We receive the correct amount of support our trainers are always here happy to answer any questions that we have they go into detail and give plenty of examples of how to deal with situations

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel it motivates me as I wish to progress within the company and become a manager.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have some days where we get offlined to attend to special events such as apprenticeships days this is good as we get a day off work to help other teenagers get the apprenticeship they want

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • It’s a good job to have as you get such good staff benefits.

  • 10. What tips or advice would you give to others applying to British Airways?

    • Try use more of your customer related incidents or roles you had in the past as this will make it more easy for you

Details

Level 2 Apprenticeship

Hospitality Management

Rochester Ave, Feltham TW13 4EJ, UK

April 2023

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