Customer service operative Review

by British Airways

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I check in customers and deal with situations when I’m landside and when I’m airside I deal with customers who are on standby and I’m in connections, meeting arrivals and boarding customers.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • In my role in landside I check in customers and deal with situations and when I’m Airside I board customers and make announcements.

    10/10
  • 3. To what extent do you enjoy your programme?

    • A lot

    10/10
  • 4. How well organised/structured is your programme?

    • Really well structured and organised

    10/10
  • 5. How much support do you receive from your employer?

    • A lot

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Receive a lot of support when training.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Makes me feel more confident in myself

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Because it’s a good start in life and gives you a lot of confidence in yourself

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be confident

Details

Level 2 Apprenticeship

Logistics and Operations

Heathrow Airport (LHR), Longford TW6, UK

April 2023

View More Reviews
Recruiting? See how we can help you