Team leader Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Running shifts and dealing with guests and team, cash handling, cashing up, deposits and refunds. Complaints handling, food running, kitchen closing, hosting. Allergy trained. Guest experience. Team managing. Admin. Stock control.

10/10

2. Have you learnt any new skills or developed existing skills?

I have built on my confidence and how I manage the team. I have a deeper insight to the business and hospitality industry.

10/10

3. To what extent do you enjoy your programme?

I really enjoy it, it gives me a deeper knowledge into businesses and how to deal with different situations.

10/10

4. How well organised/structured is your programme?

Very. It is easily managed and understandable. There is always support.

10/10

5. How much support do you receive from your employer?

My employer is there when I have needed help or when I need to put a plan in place to learn at a deeper level.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I can not fault my learning couch. He has been fantastic. He has always supported me and talked me through what I am struggling with until I get to a stage I feel confident that I can understand the questions.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Massively. I have learnt so much more of my role.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

They offer good progression opportunities.

10. What tips or advice would you give to others applying to Whitbread?

Ensure you can manage your time.