IT Service Analyst Review

by Balfour Beatty

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work on the IT Service Desk, talking to the employees of the company and advising them on any IT issues or queries they may have. I also speak to many different teams in the IT department, as we work very closely together.

10/10

2. Have you learnt any new skills or developed existing skills?

I believe my IT knowledge and troubleshooting skills have improved exponentially. I also think having the experience of being in a workplace environment has given me an insight into the real world, and how to present myself around others.

10/10

3. To what extent do you enjoy your programme?

My job is never the same from day to day, always something different, which is an aspect of the job that I love. However, the reason I love the programme is because of the people I work with every day. They have been so supportive and patient.

10/10

4. How well organised/structured is your programme?

This is the first time this course has been offered, but after ironing out some creases, we managed to work out what exactly was going to come of it. Now that I know what to expect, I have an understanding of what is next for this course.

8/10

5. How much support do you receive from your employer?

The employer is a big reason I enjoy coming to work every day. There is an understanding of patience and support, whenever I am unsure or worried about anything, I know exactly where to go. I know that my employer will do what is best for its employees.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

All of my course is online, so it is a different experience to in person courses. Whenever I get in touch over the course of the week I know I will receive a response within 3 hours, so any questions I may have are answered quickly.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My course is extremely relevant to my job. I am never doing something off topic, and it allows me to explore deeper into certain aspects of my role.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

The company offers some networking events, they often pop up around holidays, and we also have some activities going on through the month. This can include going to the cinema, artistic workshops and having food vans come to the office. This is area specific, so it will not happen everywhere.

10/10

9a. Would you recommend Balfour Beatty to a friend?

Yes

9b. Why?

Balfour Beatty is filled with great people who are willing to support those who need it. They serve the community with builds that are net zero carbon. There is also a lot of expertise in business making, it a great place to learn new skills.

10. What tips or advice would you give to others applying to Balfour Beatty?

Say yes to any new opportunity that comes your way, it is the best way to learn. Do not be nervous to be yourself or speak out about any changes that can be made, the business is extremely inclusive.