Team Leader Review

by Whitbread

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Team Leader is basically a shift manager/duty manager. We are responsible for the shift we are managing. We carry out admin tasks that are delegated by our General manager or Restaurant manager. We are also often the first point of call if a team member has a problem or a query.

10/10

2. Have you learnt any new skills or developed existing skills?

Absolutely. My people skills have improved dramatically. I have learnt to treat everyone the same, yet there are ways in which people want to be treated. For example communication, different people respond in different ways to being communicated with. Some people prefer the stern approach, some people prefer the soft hand approach.

10/10

3. To what extent do you enjoy your programme?

I have only just started out on it. But I am thoroughly enjoying it so far. There is a lot of content and looks like I am going to learn a lot. I have a fantastic life coach whose always available to help. The onboarding process was quick and there was plenty of communication from Lifetime about the next steps.

10/10

4. How well organised/structured is your programme?

It seems very good. As I say, I have only just started, but the APTEM website is gold dust. It structures everything into chronological order. Be it module assignments or how my off the job training record is going. There is plenty of communication from my lifetime coach and before that the onboarding team.

10/10

5. How much support do you receive from your employer?

HEAPS! They were the ones that put me forward for it. They make sure I am learning new things and making sure that my Personal Development Plan (PDP) is up to date and being adhered to. Nothing is a problem with them. As long as there is notice, they will make provisions for me to complete ad hoc tasks.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As already mentioned, my lifetime training coach has been superb. She was very clear in laying out what the expectations are for the apprenticeship. She is always available to reach out to and is quick to respond with a detailed answer.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It gives me more confidence as I am gaining more knowledge.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really. The industry we work in (Hospitality) doesnt really lend itself to social activities or the like. We are a 365 days a year business and often open 18 hours a day. Once a year we do get a chance to have a staff do and our sister site covers us and we return the favour.

7/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

100%. Every reason you could ever imagine!

10. What tips or advice would you give to others applying to Whitbread?

Be yourself and honest!