Housekeeping Review

by Whitbread

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I’m a housekeeper and that involves stripping, cleaning, and making rooms ready for our next guests. Sometimes, this involves cleaning public areas, linen rooms and cleaning staff rooms and bathrooms, sometimes we take rubbish out for collection and move some linen to the correct floors.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes, so before starting I was mediocre, now I’m fully trained and experienced as a professional cleaner. This has helped me find new career opportunities and grow my everyday skills. My customer communication skills have grown massively, I’ve done management training and I’ve done experience housekeeping training.

7/10

3. To what extent do you enjoy your programme?

I enjoy it a lot. It’s fun to exercise my brain with different skills and opportunities.

6/10

4. How well organised/structured is your programme?

It’s very organised. My tutor knows what days I can and cannot study and is very understanding.

9/10

5. How much support do you receive from your employer?

They help as much as they can and are trying their best.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

She helps me a lot. She’s honestly the best. She always asks to make sure I’m ready and prepared and if I’m not she sets me up with lessons and helps around my anxiety which I’m very thankful for.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps a lot with things like linen count.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No.

6/10

9a. Would you recommend Whitbread to a friend?

9b. Why?

Honestly, it’s a hard job and sometimes you can feel over worked and a little burnt out.

10. What tips or advice would you give to others applying to Whitbread?

Have fun and try not to stress. It’s a good opportunity and if management do their jobs correctly it should be a smooth ride.