Customer care apprentice Review

by L'Oreal

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Speaking directly to b2b customers, working on ongoing projects to improve customer experience and general admin whilst working across multiple platforms.

8/10

2. Have you learnt any new skills or developed existing skills?

I am a lot more confident with presenting, and my Excel skills have improved. I have enhanced the skills I had already in terms of customer experience.

9/10

3. To what extent do you enjoy your programme?

I love my team and the opportunities the company has given to me.

10/10

4. How well organised/structured is your programme?

This has more room for improvement as due to the fast nature of the industry, it is quite hard to find the time to complete assignments and tasks.

7/10

5. How much support do you receive from your employer?

My team are great with supporting me on my journey, I think apprentices need to be celebrated even more.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

They have supported me emotionally when I have been stressed about meeting certain criteria and I have been supported with my project.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has given me the opportunity to partake in projects that I would not have done.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am part of our next gen team and a brand ambassador.

9/10

9a. Would you recommend L'Oreal to a friend?

Yes

9b. Why?

It is a great company to work for. They really are people first and they support each employee on their journey.

10. What tips or advice would you give to others applying to L'Oreal?

Be yourself, be open to opportunities and be curious!