Customer Experience Professional Review

To improve customer experience on the mobile network, by using data to create tables and dashboards to analyse the network performance and improve it in the area's that need it the most etc. Supporting our suppliers and engineers with RAN planning. Managing a dataset to make sure it's up to do.

Yes, so I've learnt new business skills, have a good understanding of the fixed and mobile network operations, wifi technology etc. I've also developed on my programming skills, having more confidence with sql, python, javascript etc. I am now better at viewing situations with a more customer focused hat on to improve the products for better customer satisfaction.

Yes the degree apprentice programme is good. I was able to rotate into different teams within the area of the business to meet new employees, learn new skills and get more knowledge within BT. The batch training sessions were good as it allowed my brain to switch to uni work for the multiple days, rather than one day every other week say.

It was structured well for the training and the team rotations, however the training class rooms and lesson content could of been better organised. The pandemic didn't help the situation with assessments and classes being online online, when sometimes would of been better in person. But couldn't be helped much.

There was lots of support, from a couple colleagues offer to proof read some of reports to check for gramma or spelling mistakes etc. Too being allocated tasks in the day-to-day work which supported my uni work. Plus being allowed to work on the uni assignments 1 day of the working week, was great

I had received some support from the training provider with any questions I had, however quicker responses would of been good, as sometimes i wouldn't get a response for weeks. Which was no good when you've only got a total of 4 weeks to get a report done.

I think it helps with the documentation side of work now. And it also gave me a lot of terminology and understanding of ways of working in the team on projects. Looking to the always the business benefits and follow the governance. So yes i'd say it has helped with my role.

There is a few social activities at lunch, a few sport clubs which you can join as well. It's very good on that front. However these not too many networking events, only 1 a year I'd say, I'd like more like 3 to 4 in a year.

Yes

They treat you very well, give you the train tools, equipment and training from the start and everyone is kind and helpful. The business has so many different roles so you can move about in the business to try different jobs and develop your skills and advance your career into different paths.

If you're finishing college and applying like i did, then I recommend going above and beyond the expected with just having your GCSEs and A-levels. This means do things outside of school...You could join IT Clubs, code your own software program, manage a production event, work experience with a company etc, anything extra which helps you stand out from the majority will help.