Customer service Review

by British Airways

Best Apprenticeship Employer

Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Oversee the customer operations at Heathrow Airport

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt many new skills will bring on my course

    10/10
  • 3. To what extent do you enjoy your programme?

    • I loved bing able to work in such an amazing environment and working for a very well known brand

    10/10
  • 4. How well organised/structured is your programme?

    • It was very good considering the environment we where on with covid

    9/10
  • 5. How much support do you receive from your employer?

    • Loads via face to face chats and emails

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • There is support if I need to use it

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It has massively increased with my customers skills

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have lots of events where we can get involved in if we wish

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • You are able to gain amazing job experience will earning a wage and wearing the recognisable uniform

  • 10. What tips or advice would you give to others applying to British Airways?

    • Ready the job description and always ask questions if unsure

Details

Level 2 Apprenticeship

Logistics and Operations

Hillingdon

May 2023

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