Apprentice Customer Service Review

by British Airways

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Do a variety of different roles from check in to flights to customer service and lounges

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Confidence has grown tremendously

    10/10
  • 3. To what extent do you enjoy your programme?

    • I’ve learnt a ton, it’s a fun place to work

    9/10
  • 4. How well organised/structured is your programme?

    • Considering covid they’ve done well

    8/10
  • 5. How much support do you receive from your employer?

    • It’s there if I need support, I know who to contact

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I provide a ton of help and more is there if I need it

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Massively increases my customer skills

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • BA clubs

    8/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Great place to work, loads of connections made and a great place to work your way up

  • 10. What tips or advice would you give to others applying to British Airways?

    • Read the fine print and always ask questions

Details

Level 2 Apprenticeship

Logistics and Operations

London

May 2023

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