Customer service practitioner Review

by British Airways

Best Apprenticeship Employer

Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • customer service advisor, answering calls from customers abs providing a service to be helpful and help customers out.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Social skills communication.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy my apprenticeship and do receive a lot of great opportunities.

    8/10
  • 4. How well organised/structured is your programme?

    • My apprenticeship and day to day job is organised however my apprenticeship provider is not well organised.

    6/10
  • 5. How much support do you receive from your employer?

    • I do receive a lot of support on my day to day role.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Very little.

    4/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps us customise our delivery to different customers to make sure they have a good experience.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have business and hotels come to visit, to help better our knowledge

    7/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • I do find the opportunities incredible and enjoyable that come with the apprenticeship.

  • 10. What tips or advice would you give to others applying to British Airways?

    • Make sure you save extra time outside of work to complete apprenticeship work.

Details

Level 2 Apprenticeship

Logistics and Operations

Didsbury

May 2023

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