Specialist customer service advisor Review

My role is to contact customer that have contacted the directors of TUI and try to turn a negative into a positive and retain customers and to avoid social media damage by having a quick response time.

I have learnt lots of new skills - how to deal with challenging customers, how to deal with sensitive complaints, I have alternative tasks in the team also for my own progression which I enjoy and have learnt new things - such as call listening for the team and marking calls.

I enjoy the programme as we work in groups but then also alone - we get given plenty of information to help with the work expected and the guidelines for pass/distinction are clear - you work as hard as you want it.

Very well organised- we get given clear time scales and pre work shops and then a date for our workshop and a deadline for our post work.

We get given time to do what we need to do to without asking and if we need more my manager is supportive and wants the progression for me as much as I do. My manager always asks how I’m getting on.

We couldn’t ask for anymore support. If I have a query , I email and get a call within 5-10 minutes. We get regular emails to see how we are getting on too.

My role is customer service and I am doing a customer service apprenticeship so it is very relevant- this will only make me better and help others with the knowledge I have gained.

We are home workers but we do get power hours where we can do alternative work/training for an hour.

Yes

I think TUI take our views into consideration and work on making it better for employee’s. TUI encourage progression and put a lot of time money and effort into making us better.

Set a goal, have a development plan in mind , share your thoughts with a manager so you can work towards where you need to be. Having your own plan keeps you on track.