travel consultant Review

I will check our digital deals board and update new deals on there to draw customers in. While serving customers, whether this be booking a holiday or making changes I will be doing my coursework in between this. I assist customers with issues about their holidays and I also help colleagues with work. Sometimes I have had my colleague unsure of how to do something so I have shown them how. I also take part in keeping the shop clean and tidy as its important for it to look presentable for customers.

I have developed talking skills with communicating to customers and how to deal with complaints or people who are unhappy. This is great for me to use for all future jobs as well. I have also learnt new IT skills, as I have to use a computer everyday I have learnt how to navigate new sites such as microsoft.

I enjoy the programme a lot, I find that the support system is so good from both the people I work with and my apprentice coach. Any questions I have are answered quickly and we also have a teams group of apprentices so that we can all help one another with work. I have never felt like I havent been listened too or helped.

Every couple weeks I will have a call with my apprentice coach and we will go over any uncompleted bits of work or any issues I am having. We also discuss how well I am doing and where I am working towards, which is good as I always know what to do to get my work better. We also get work uploaded every call we have, if we need extra work we can message for that. The apprentice coaches go everything with you so you know what stage in the apprenticeship you are.

I receive lots of support. I get regular calls with my coach as well as one to one conversations with my manager. Any issues I have get resolved quickly, for example when I was struggling with a question, my coach gave me a call to discuss this with me. Also, I am under 18 so I am not allowed to work in my bureau department so when I have questions about FX, the girls in there sit with me and go through it all so i understand.

I get lots of revision work sent through so I can go over everything I have learnt and my apprentice coach step by step tells me what needs to be completed so I can get my exams done. My manager also gives me off the shop time to get work and revision done.

I feel like it helps because where I am learning and doing training about new places all the time, I am able to use this in conversations with my customers to help sell them holidays and to answer questions. For example, I have never been to Mexico however after doing my training I was able to discuss the country with a customer and they ended up booking because I havr the most up to date knowlege.

Sometimes we do evenings out, the last being our christmas work do! We also get the opportunity to do ship visits for the cruise lines we sell so we can learn more about the ship to easily discuss with customers.

Yes

I really enjoy working here as the hours work really well but also because the support system is amazing. You never have to worry, your colleagues are always there to help with any issues. You also learn lots of new skills for future jobs.

Be yourself and be confident! Not everyone serves customers the same which is fine as all customers are different too and like different things.