Team leader Review

by The AA

Best Apprenticeship Employer

Rating

5.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I manage a team of from line agents who input customer breakdowns.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to lead a team.

    7/10
  • 3. To what extent do you enjoy your programme?

    • No face to face teaching.

    4/10
  • 4. How well organised/structured is your programme?

    • 5/10
  • 5. How much support do you receive from your employer?

    • Not enough time off the floor to complete it.

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Very hit and miss with my tutor.

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Not a great deal.

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes.

    8/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Good career prospects and the business is moving in a better direction.

  • 10. What tips or advice would you give to others applying to The AA?

    • Punctuality is key.

Details

Level 3 Apprenticeship

Logistics and Operations

Oldbury, West Midlands

May 2023

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