Customer Service Review

by British Airways

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work in customer service at British Airways and I deal with checking in customers, selling upgrades, boarding flights at gates, printing boarding passes, tagging bags, rebooking customers in disruption and handing out refreshment vouchers and HOTAC when needed. Also meet arrivals at certain gates and disembark customers and direct them to flight connections if they are transferring

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • When I started my apprenticeship I was unsure of the airport codes that British Airways travelled to like RAK is Marrakesh. Also, learning the phonetic alphabet has been very helpful to communicate with staff when giving out information. Additionally, using our system JFE & FLY I learnt many skills like how to sell upgrades etc

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy working with British Airways because everyone is very inclusive and friendly and wants to help one another when you are unsure of something. Everyone works as a team which makes the job more enjoyable.

    9/10
  • 4. How well organised/structured is your programme?

    • When I started there was many problems like referencing and classroom base training was a bit confusing as we were waiting for a while to start our training. Also, our training provider was a bit unorganised with her lessons. However, due to the company still recovering from covid it was understandable these circumstances

    6/10
  • 5. How much support do you receive from your employer?

    • Our PDM and Apprentice Manager are very supportive as any queries I had whether it was about work or general enquiries there emails were open 24/7 and able to give a response that would help me a lot

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Overall, our training provider tells me what work I need to get on with however, I feel that she does not go into detail with what she’s explaining. In our lessons, I feel that they are a bit messy at times and a bit confusing

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel that our training provider wants me to get the best results and acknowledge my hard work in terminal

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Sometimes when new staff come in I help volunteer to help shadow the new starters and help them get settled in to the job. Also help with Flying Start and raise money for charity

    8/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • British Airways is a good company to work with because everyone is friendly and inclusive and helps one another

  • 10. What tips or advice would you give to others applying to British Airways?

    • Make as many friends as possible and have a passion for travelling

Details

Level 2 Apprenticeship

Business Operations

Hillingdon

May 2023

View More Reviews
Recruiting? See how we can help you