Customer Service Operative Level 2 Review

by British Airways

Best Apprenticeship Employer

Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • On a day to day basis, I check in passengers, ensure they’ve got the correct travel documents, answer any questions, board flights etc

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed a more confident way of speaking in public as I have to talk to many passengers passing through Heathrow everyday. I’ve also gained more experience in problem solving.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the regular workshops and being able to have study days to catch up with work.

    10/10
  • 4. How well organised/structured is your programme?

    • It’s very well organised and structured as things are planned months in advance.

    9/10
  • 5. How much support do you receive from your employer?

    • We receive a lot of support from the apprenticeship team within BA. They are always there for us to talk to and keep us updated with any news.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Seetec provide a lot of support within regular review meetings and 1:2:1

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • With the regular review meetings, workshops, 1:2:1 and study days

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • School talks and volunteering

    7/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • There’s a lot of support and a great path to develop and move up

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be confident and always go for that big step.

Details

Level 2 Apprenticeship

Customer Service

Heathrow Airport (LHR), Longford TW6, UK

May 2023

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