Customer service operative Review

by British Airways

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • The checkin process at the airport, boarding flights, customer service desks, lounge and dealing with customer queries

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt all the processes and procedures at the airport. I have also developed my communication skills and ability to adapt to different situations

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the challenges that come along with the day to day work, as well as having the opportunity to do my coursework along the side

    8/10
  • 4. How well organised/structured is your programme?

    • It is organised adequately, as we get off lined and told about it in advanced as well as reminders, however sometimes things are unstructured.

    7/10
  • 5. How much support do you receive from your employer?

    • I receive lot of support as we have the opportunity to talk to everyone dealing with the apprenticeships at any time as they are always there to help and very helpful!

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We also get help and advice when stuck with our coursework and can always reach out for help when we get stuck

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • We get workshops which help us within out role such as delivering customer service, and ones that remind us of what we have already learnt prebiy

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are yes, they get advertised on our work portal

    7/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • I have had a good experience with everyone that I have met, and received all the help that I have needed

  • 10. What tips or advice would you give to others applying to British Airways?

    • If you’re thinking about it, do it!

Details

Level 2 Apprenticeship

Hospitality Management

Harmondsworth

May 2023

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