Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a show room customer advisor and my job includes working deliveries, replenishing tock and ensuring accurate date base stock.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt about the company's policies and procedures in depth and widened my knowledge of the store.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the program and I'm exited to progress more.

    10/10
  • 4. How well organised/structured is your programme?

    • Its fairly easy to navigate although i find that the new system will work better

    10/10
  • 5. How much support do you receive from your employer?

    • Were given time to complete the tasks although it gets hard when its busy

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My trainer Louise is amazing. She encouraged me through out and supported me when I struggled

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it would benefit all colleges to complete. It widens your knowledge of the company and products and allows you to learn things a customer advisor wouldn't normally do.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not exactly. The company tries to arrange nights out but it never happens.

    1/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • Its flexible around childcare and they help you progress

  • 10. What tips or advice would you give to others applying to B&Q?

    • take every opportunity to go on training courses and complete apprentiships

Details

Level 2 Apprenticeship

Marketing

Caerphilly, UK

May 2023

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