Customer Quality Assurance Technician Review

by Cummins

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Quality defects/ issues reported from our customer come into myself. I diagnose the issues and determine route cause to then begin quality investigations to stop the quality defect re-occurring. This includes updating designs and processes or even supplier issues with defected parts.

7/10

2. Have you learnt any new skills or developed existing skills?

I have learnt and developed many skills from the start of my apprenticeship to now. These include quality skills, general manufacturing skills and more.

10/10

3. To what extent do you enjoy your programme?

I have thoroughly enjoyed my apprentice program. except some of the difficulties and urgency with the college group WCG. There is a lack of organisation and structure with college group which has led to delays in the development of my NVQ and EPA.

8/10

4. How well organised/structured is your programme?

Within work itself there is a good structure and organisation. difficulties and urgency with the college group WCG. There is a lack of organisation and structure with college group which has led to delays in the development of my NVQ and EPA.

4/10

5. How much support do you receive from your employer?

My employer gives me good support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The training provider WCG has been below average and rather poor. There is a lack of consistency and support on various different occasions especially towards the end of the program with the NVQ and EPA

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like the qualifications i have learnt have been very useful and helps me perform better in my role.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there is this opportunity, there is even a team dedicated to helping out the environment and local communities.

8/10

9a. Would you recommend Cummins to a friend?

Yes

9b. Why?

Cummins has taught me a lot and really helped me develop myself as a character both in and out of my role at work. I feel it is a very good apprenticeship program and would highly recommend.

10. What tips or advice would you give to others applying to Cummins?

Be confident, it is a positive program that i would reccomend.