Customer Services Review

by Softcat

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Services solving order queries from customers, working collaboratively with the sales department to find the best resolution for customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt new skills, such as working together as a team, forming new ideas, communicating effectively with others, developing my confidence with tricky challenges I may come across.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my programme to a very high extent

    10/10
  • 4. How well organised/structured is your programme?

    • Very well structured, there is a solution for everything and everyone is supported well

    10/10
  • 5. How much support do you receive from your employer?

    • So much support, I don't need to worry about anything

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • So far a small amount - haven't really come across challenges

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very well, I learn new things and bring it on board

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there are so many extra - curricular activities to get involved in

    10/10
  • 9a. Would you recommend Softcat to a friend?

    • Yes

  • 9b. Why?

    • Best place to work, you're supported well to do your best

  • 10. What tips or advice would you give to others applying to Softcat?

    • Enjoy yourself, don't stress about anything and that you're well supported

Details

Level 3 Apprenticeship

Marketing

Marlow, Buckinghamshire

May 2023

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