CustomerCare Review

by L'Oreal

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service queries such as damages, missing items and general delivery queries. Answering the phone and emails

9/10

2. Have you learnt any new skills or developed existing skills?

Developed self confidence within an entirely new & unfamiliar job role. New systems learned such as SAP

9/10

3. To what extent do you enjoy your programme?

Colleagues are amazing, very supportive. enjoying learning different aspects within my role that could be applied elsewhere. All round personal development

9/10

4. How well organised/structured is your programme?

support is there whenever needed. Planned appointments in weeks/ months in advance. Easy to follow and not too heavy a work load

9/10

5. How much support do you receive from your employer?

support is there always.... time out from day to day roles to focus on apprenticeship given whenever required, and adequate time given too, not just 10 minutes!!

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

support and assistance is there whenever needed whether by phone or email. Prompt replies and detailed discussion meaning I don/'t normally have to ask twice

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I has ensured I do my job correctly and making sure I stay within the up to date rules and regulations which I may not of necessarily gone over without the course.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes- Conferences, social events such as lunch, evening socials, charity fundraisers, volunteering opportunities etc.

10/10

9a. Would you recommend L'Oreal to a friend?

Yes

9b. Why?

On the whole very positive- everyone supportive, lots of opportunities for development, deals & offers i could go on... Only negative was it was as a little vague when coming to the end of my course though- didn't know what next steps were

10. What tips or advice would you give to others applying to L'Oreal?

Just go for it.... I was completely inexperienced in the role I applied for and I just went for it as a 'why not' No regrets at all from me & I would do it all again given the chance.... I would just love that permanent contract though!!