Global Ground Experience Executive Review

by British Airways

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Developing our flagship and worldwide airport customer experience strategy. Leading strategic and transformational projects to improve customer satisfaction across check-in, boarding, arrivals and connections touch points.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes, especially communication, presentation and project management skills.

8/10

3. To what extent do you enjoy your programme?

8/10

4. How well organised/structured is your programme?

Well structured

8/10

5. How much support do you receive from your employer?

Very supportive. Given lots of excellent opportunities.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

N/A

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

N/A

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Limited

5/10

9a. Would you recommend British Airways to a friend?

Yes

9b. Why?

Lots of development opportunities, really enjoyed the job role.

10. What tips or advice would you give to others applying to British Airways?

Go for it!