Building and Hardware Team Leader Review

by B&Q

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

When I first took the apprenticeship course I was a customer adviser, my job role is to make sure the customer is leaving our store with everything they need and a great experience.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new ways to communicate with customers, and some right ways on how to deal with certain situations.

10/10

3. To what extent do you enjoy your programme?

I really enjoyed the programme, it helped me to move up and become a team leader.

10/10

4. How well organised/structured is your programme?

The structure of the programme was well balanced, even through covid.

10/10

5. How much support do you receive from your employer?

I received enough support for B&Q to complete my apprenticeship and to even get a distinction grade.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Every time I required help from my trainer she would respond in a timely manner and even gave me her phone number to ensure I wasn't behind.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has helped to improve the way I communicate with everyone in store.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Professional networking events.

10/10

9a. Would you recommend B&Q to a friend?

Yes

9b. Why?

I feel B&Q are a great company to work for, they provide you with so much support and chances to extend your learning through their apprenticeship programmes.

10. What tips or advice would you give to others applying to B&Q?

Don't be afraid to learn, it honestly helps you to progress and grow.