Night reception team member Review

by Whitbread

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

it can be demanding because guests expect a lot more for their money paid. I enjoy meeting lots of different people from all over the world. Guests come to the hotel to sleep, meet family and friends and maybe go to work.

10/10

2. Have you learnt any new skills or developed existing skills?

Using a new computer to enter customer details. Conversations to make guests at ease and smooth over problems.

10/10

3. To what extent do you enjoy your programme?

I am learning a new skill. I can use this reception skill in an office or another hotel around the world.

10/10

4. How well organised/structured is your programme?

A bit slow at times but there is a structured programme. Sometimes I need to be pushed and sometimes my manager needs to be pushed.

10/10

5. How much support do you receive from your employer?

I get a lot of feedback from my employer and plenty of support from colleagues of neighbouring branches.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have a module to follow so i can ask for help and support if i don't understand something.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel qualified in this new field and more confident in talking to the general public.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have professional networking but I want to go down that root. I am still waiting for the last two Christmas parties.

8/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

A big company with lots of way to improve your life and skills for the future, whether you want full time or part time work.

10. What tips or advice would you give to others applying to Whitbread?

Its easy to apply for jobs online. Just follow the helpful tips or pop in branch and talk to the staff.