Customer Service Assisstant Review

I am a Customer service assisstant, I am customer facing. Day to day I serve customers, either on the till which is predominently cash transactions or on the enquiries desk where it is more indepth quiries. I also cover the back office work completing the bulk till, service the machines (IDM and ATM) and complete relevant paperwork.

From the start of my apprenticehsip I was farely new to my role. Since then I have become fully conversant in my role. I have been given full access to keys and overrides. I can complete every part of my role if nessecary which has provided me with skills I have never had before. I have improved my coaching with the new colleagues. My communication skills have improved massively.

I have enjoyed this programme a lot. It has helped me highlight the ways i have improved and I can see my growth from when I started to now from completing the learning logs. I have loved my time with my tutor Peter, he has been fantastic in helping me with my work, pushing myself to achieve more and out of my comfort zone.

The progamme has been well ogranised. I can see the tasks I am due to complete, have completed and future tasks in my bud account, this helps me stay organised. I have regulkar calls with my tutor to keep up with the work I have and recieve feedback from him on what I have done well and ways I can improve.

Unfortuneatly, due to staffing difficulties I very rarely receive my 20% to complete my work. As a more experienced colleague I am required a lot, so it is hard to get away to do any work. In my eyes this is a lack of support from my employer. I also am told that 'learning new skills is part of that 20% however I am rarely learning new things and i am still not recieving time to write anything up.

Anytime I need help and support from my tutor peter, all I need to do is email him and he replies back almost instantly. He is fantastic at making sure I am on the right tracks and helping me whenever I require it. We speak on a call every 6 weeks to go over what I have been doing, look at my work and what I will be doing during the time until my next call.

From doing the chartered banker part it has given me a better insight into the banking world and how governing bodies work and their different rules and regulations. This has absoloutley aided me in my role, as I know have more knowledge that I can use when servicing customers and answering more complex queries.

Within my work place their is no outside of work activites that people take part in, which is a shame. I believe that in the past their has been but as the staff have aged and stayed the same they are not interested in doing any extra curricular activites outside of the work place.

No

As much as I love my job and think Lloyds is great to work for. The pay does not reflect the responsibility that we take on in our role. I think it is appalling that we are on the same if not less money than people who work in super markets. Our job is majorly more responsibility, pressure and the standards of working are miles higher. I firmly believe that our pay and benefits do not reflect the hard work us colleagues put in daily.

If I were to give tips to people who are applying for LBG, I would tell them that they need to be customer focussed as our role is about providing the customer with the best possible experience, making sure their needs are met and that they are aware of the ways in which we are here to support them.