Regional Customer Relationship Manager Review

by SSE

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work with multi agency partners to prepare, respond and recover from emergency events. I also work with colleagues to ensure we deliver the gold standard of customer service

10/10

2. Have you learnt any new skills or developed existing skills?

University has provided me with a focus on my personal development and an ability to justify decisions with academic references

10/10

3. To what extent do you enjoy your programme?

The programme is good although I wish I had done it earlier in my career when my day role was not so intense

8/10

4. How well organised/structured is your programme?

The timetable this semester was not great. I have to leave home around 6.45am to arrive for the first lecture at 9am and if I stayed until the last lecture which finished at 6pm, I would not get home until 8pm.

4/10

5. How much support do you receive from your employer?

SSE have been great at allowing me to take a full day a week out of the office for uni. I never feel pressured into working in between lectures

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Queen Margaret University has been impacted by the strikes but the lecturers have went above and beyond to ensure this hasn't impacted our learning experience

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The learning is relatable to my broader organisation so whilst not directly impacting my performance, it has been enhancing my overall understanding

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes - I am involved in several working groups

10/10

9a. Would you recommend SSE to a friend?

Yes

9b. Why?

I have been with SSE for almost 18 years and have worked in a variety of roles. The size of the organisation means there is lots of opportunity to move into different roles

10. What tips or advice would you give to others applying to SSE?

Do it! It's a great place to work