customer Team leader Review

by Co-op

Best Apprenticeship Employer

Rating

5.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Working with internal and external customers. Over seeing staff and ensuring the store is operating efficiently.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes. I can approach tasks differently and keep an opinion view

6/10

3. To what extent do you enjoy your programme?

The apprentice provider Hart, seems to have poor communication and a very high turnover in staff. It has made my experience stressful. My store manager has given me more support than Hart have.

4/10

4. How well organised/structured is your programme?

It was structured well to begin with and detairated as there was a lack of communication.

4/10

5. How much support do you receive from your employer?

I receive a tremendous amount of support from my manager. It's just the training provider (hart) that have provided poor support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

At the beginning I received support until the tutor I had left the company. Then I was without a tutor for 2 months. Find it frustrating when I email the provider for response as it takes much longer than expected.

2/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have a better understanding of the skills that are expected of me

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Our team occasionally arrange nights out

5/10

9a. Would you recommend Co-op to a friend?

Yes

9b. Why?

I enjoy working in the fast pace environment and challenging myself and team

10. What tips or advice would you give to others applying to Co-op?

You need to have a postive mindset, be enthusiastic and motivated. Don't feel frightened to ask questions and challenge team. Everyone learns differently.