Customer Support Technician Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls from customers that use Sage products and helping them with issues/bugs they are experiencing.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My communication skills have developed greatly through taking calls every day. my interpersonal and team working skills have also come along greatly as I have been part of multiple successful teams.

    10/10
  • 3. To what extent do you enjoy your programme?

    • i thoroughly enjoy my time at Sage. The people are accommodating to my needs/concerns as well as being excellent coaches, managers and colleagues. I feel like I have progressed within my job role and have plenty of opportunity to move forwards.

    10/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • 10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Everyone is amazing and supportive.

  • 10. What tips or advice would you give to others applying to Sage?

    • Be confident, ask questions and do not be afraid to ask for a hand if you need it.

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

May 2023

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