Shift Manager Review

I am a shift manager, I am food safety leader and I am the safety and security leader. I am in charge of cash handling, the daily running of our restaurant, overseeing the staff, planning and executing a well ran shift to provide the best experience for our customers and for our staff.

I have learnt how to plan effectively and I have also learned how to work under pressure, stick to time commitments for completing tasks, how to deal with customer complaints ranging from being easy fixes up to big mistakes. I have also learned that everyone makes mistakes and it’s ok as long as you learn from them.

I enjoyed all of it even though I struggled in some parts. I would recommend the apprenticeship to any one as it is a good opportunity for them to learn and do things that they wouldn’t normally do. I learnt so many new things and also tried things for the first time.

It was structured very well and someone was always at hand to help although I exceeded the time limits due to my own personal reasons, the team were very supportive and made sure I was ready to move on to the next steps as and when it was right for me to do so.

My franchise was incredibly supportive of me doing the apprenticeship and was also very supportive in terms of the time I needed to do it ensuring that the schedule fitted around my needs to complete tasks and also by checking in with me to see if I needed any additional support

I received endless amounts of support, there was always someone on hand to help me whenever I needed it, even if it was over the phone. The communication from the training provider was second to none and I couldn’t of asked for a better coach to have been by my side.

The training provided had helped me in so many ways, from food safety knowledge even outside of work, right down to the hospitality section of it it terms of dealing with customers and any issues that they have. It grew my confidence every time o gained more knowledge and experience

Yes, we do activity days, but we have to take it turns as the store still needs to function, we also do charity fundraising days, we have just completed a 22.6 mile walk for our house charity Ronald McDonald House Charity which so far has raised £633

Yes

People think there is a stigma attached to the job, it’s a good job for learning knew skills, even if it’s just your diet job after leaving school, the experience and opportunities that McDonald’s offer are different to any other job I have done and I’m proud I work there

Just be yourself and take it all in. It really is a lot to learn but the benefits are worth it in the long run. Progression is amazing, I have seen so many people build up the skills they never thought they would and worked their way up the chain