Crew member Review

My role is to ensure new starters are able to settle in easily and comfortably in their new job. I also make sure that every employee gets fully trained on everything so they know all the procedures to do their job. It is also my responsibility to ensure customers are satisfied.

Whilst doing my apprenticeship, my customer service skills have improved meaning I am able to resolve problems quicker and easier. I have learnt how to communicate between other people so that any problems are fixed as well as being able to speed up service. I have become more organised within work, so I am able to multitask and help others.

I really enjoy my programme because it means I learn about the industry I am in as well as bridging gaps in my knowledge, which helps me become a better worker. I also really like my programme because I am able to fit it around my work as it is flexible.

My programme is very well structured, as it has specific due dates and each month is split up so you can tell what the workload is each month. On top of this you get email notifications whenever you get a message or when another task is assigned, making it easy to follow and understand.

I receive lots of support from my employer as they have completed the same apprenticeship so I can always go to them for help. They also amend the schedule when it clashes with an online lesson meaning I don’t miss out on either work or apprenticeship. They also ensure I get plenty of time for off the job training.

I receive plenty of support from my training provider. I have monthly meetings with my tutor to go over everything for that month, where I am able to ask about anything I need help on. There is also a messaging system where I can ask anyone for help if I get stuck or need something to be marked.

It helps me perform better as it helps bridge the gaps in my knowledge and understanding of the restaurant and the hospitality industry. It makes you more aware of the laws and legislations that affect the industry, so you know how to follow them correctly. It also makes me a lot more comfortable speaking with customers.

At McDonald’s there are plenty of extra-curricular activities such as taking part in the McDonald’s football cup, going on litter picks to help your local community as well as charity fundraisers to support our in house charity RHMC. Sometimes at McDonald’s the employees set up night outs for employees.

Yes

I would recommend working at McDonald’s to a friend because the shifts are very flexible and the pay is very good. On top of that you get to meet lots of nice people who make working even more fun. Also you get paid holiday and lots of employee discounts.

When applying to McDonald’s you should be honest, as well as being yourself. You should go in with a growth mindset and be ready to learn new things. As well as that you should show them what industry your past jobs have been in and what experience you have which can put you in front of others also applying.