Customer service Review

My job role is customer support for Sage 50 Payroll. On a day to day basis I will answer inbound calls from our wide range of small and medium businesses who has queries or issues with their payroll. This can be based on legislation or how the program works, any error messages they may get and any questions they have on what the program can offer. I either speak to customers on the phone or via email and work to resolve all issues and queries on our Payroll software.

Working in this role has meant I have really developed my interpersonal skills. Interacting with new customers everyday means having to personalise your approach to fit the customer needs, making me more adaptable to these situations and really develop on how I communicate with those I interact with, showing I understand their issues and want to help them.

I enjoy my programme as it pushes me to develop my skills but at a good pace, I do not feel rushed in my role. I am working at a pace I am happy with, achieving a good level of development in my apprentice work and job role, helping to push me to the best of my ability.

My programme is well structured and works well with our progress we are making. We have enough time to complete apprentice tasks and develop our skills within the job role at a good pace.

We are always supported by our employer, we have regular meetings to check our progress, we have a wellbeing team we can go to at any time and we are always checked in on by our managers and coaches. If we feel like we need more support we are able to voice our opinion and it is acted on quickly.

I receive a lot of support from my training provider, we have full days where we do apprentice work and regular progress reviews to check how we are doing, if we have any questions we can email our training provider and they are happy to help. if we ask for any help or support there is never any hesitation.

We complete tasks in our apprentice time which can help us to improve in our role, such as product knowledge, knowing customer types, offering good customer service and knowing our organisations core values. All of these things work together to help us within our delivery in our role and our knowledge overall, working with our on the job experience to make us perform better.

We have a lot of extra curricular activities such as career fairs where we can learn about other departments in the business as well as foundation days where we can work with charities for a full day, getting involved in activities to help them.

Yes

Sage is an amazing place to work, full of supportive colleagues and is a great opportunity for those who want to be able to grow within a business. There are so many options of what you can do at Sage and it is full of new and exciting opportunities. Sage has a great supportive network and allows you to thrive as an employee.

Take everyday as it comes, every day offers something new so embrace it. Even on your bad days you are always learning so don't take it for granted.