Commercial Officer Review

It is difficult to descrive my role on a day-to-day basis because every day is different, but usually I: speak to customers deal with queries work along side an RM Assign Queues Facility renewals Account opening An overview of my job is that I work along side and support a Relationship Manager, who has a portfolio of 301 customers. I liase with these customers and help with any queries they may have from problems with their banking to new facility requests.

I have learnt loads of new skills, for example: confidence, customer interation, sorting work load, prioritising, dealing with queries, writing letters, and many more

I am really enjoying the programme as it is a great learning curve, and a big stepping stone into the world of work straight from sixth form. Although I have only been in the role 7 months I feel I have experience a great deal more than I would have done at university.

I feel very valued by HSBC as they are always letting me know about opportunities I can take such as training courses. Also there are many other perks to the job that HSBC offer

In the beginning the programme wasn't very well structured as we was all a bit unaware of what we was suppose to be doing and it took us at least a couple of weeks to get set up properly on the systems meaning we didn't start the role properly until about a month in.

My training provider is excellent, she really helps me when she comes to visit, she checks my progress and helps with any worries or difficulties that I am experiencing

I receive a lot of support from my employer in regards to the job and training etc. However not much support in regards to the qualification side to the job

the salary is very high considering this is an apprenticeship as the minimum wage is £2.73 for apprentices usually. I also get an allowance for where I live, this helps with my petrol costs etc.

There are loads of opportunities outside of work

Yes

It's a great opportunity for those who don't want to go to university in order to get a well earned job. Gives you valuable life skills and boosts confidence a lot due to customer interaction and a more mature place of work.

Be well prepared for the application process, ie the interview as they are based on HSBC values and is important to be fully prepared