Crew Trainer Review

by McDonald's

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As a Crew Trainer I am expected to assist the management team in running the restaurant. I train new crew, coach and train existing crew and run areas within the restaurant. I ensure that our goals are met daily and that procedures are followed at all times. I am an expert on all stations and lead by example.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned so much about different leadership styles and how to apply them. I learned how we use labour projections and why we use them. Learning about different employee motivations helps me in how I lead and train people. I learned more about customer service skills and how to ensure that customers leave our restaurant satisfied.

10/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

10/10

5. How much support do you receive from your employer?

My business manager let me lead my learning and gave me all resources I needed. He let me choose what I wanted to learn and gave me sufficient time off the floor for my learning. My mentor helped me by giving me ideas and keeping my head in the game as and when needed.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

McDonald's offers a flexible work environment. The work life balance is good and the pay is above minimum wage. Staff work in a team and everyone supports each other.

10. What tips or advice would you give to others applying to McDonald's?

Ensure to stay customer oriented and be yourself.