Sales advisor Review

My sale role as a sales advisor is speaking to customers that ring in regarding there broadband if there’s any problems or faults I help them, and make sure there still satisfied with the service that they are getting from the company and want the best from us I

Yes since doing my apprenticeship I have learnt new skills that I didn’t have before as my training was 5 years ago doing this has brought me up up to date with new skills and developing what I have now and bringing that into my calls with customers a

On my programs I have one to one sessions with my trainer who I get along with and she goes through everything with me which helps in my programme, I learn new things every week which I wouldn’t of if I didn’t do the apprenticeship which I love

My programe is very well organised I have online teams calls every week built into my scedule and I get time offline to finish my work which is good and is well structured I can log on and iknow what I need todo for the week to complete my tasks

I do get a lot of support from my employer I regularly get time offline to get the support I need to get my apprenticeship training and tasks done when I need to as I get 20% off per week todo this at the moment they are really supportive to me

I get a lot of support off my training provider and my apprenticeship team leader we do weekly calls and monthly reviews this is good as to see we’re I’m up to in my course and I get tasks completed every week so we’re on track to

The qualification does definitely help me perform better in my job roll as I’m on the phone to customer this helps me as I’m learning all the time and doing the apprenticeship course helps me enforce that into my day to day roll being in customer service to

At the moment we do have incentives in the office which make the job easier and more fun we try and do this every week so us advisors get some time offline, these are done in the office or if customers leave us some food feedback we get rewarded to

Yes

I would recommend realise to anybody who wants to start a level 2/3 apprenticeship with them and even in any degree I’m currently doing customer service as that is my day to day role and I’m really enjoying it and I’m learning something new every weeek

I would give anyone good advise as to stay doing the apprenticeship it’s a lot of work but it can be done and it will really help you in the long run I started it in ocotber and already learnt so much I would recommend doing the apprenticeship to