Customer service advisor Review

by BT Group

Best Apprenticeship Employer

Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Reviewing customer accounts when they are moving home and offering products to suit their needs.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • To be confident and push myself in my job role

    9/10
  • 3. To what extent do you enjoy your programme?

    • It’s been good some take are hard to fit into my schedule

    9/10
  • 4. How well organised/structured is your programme?

    • At the start it wasn’t that organised over time it has got better

    8/10
  • 5. How much support do you receive from your employer?

    • I get time off during my schedule to complete the work.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of support and encouragement

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • To be more confident and assertive.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We do volunteering for charity’s that need help, either with painting fences to gardening.

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Great support and look after you.

  • 10. What tips or advice would you give to others applying to BT Group?

    • Give it a go as it will open opportunities to progress

Details

Level 3 Apprenticeship

Marketing

Warrington, UK

May 2023

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