Customer Service Advisor Review

by DHL

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role in customer service means that my day entails making and receiving both phone calls and emails to and from customers.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to better communicate with customers and how to keep calm when dealing with difficult customers

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy this programme a lot. It has helped me out very much.

    10/10
  • 4. How well organised/structured is your programme?

    • It is very well organised which makes it a lot easier for me.

    10/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employer during my job and my apprenticeship.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive lots of support and she always gets back to me when I need assistance.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me gain a better understanding of customer service and my job role.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are multiple extra curricular activities, such as DHL Euro Cup

    10/10
  • 9a. Would you recommend DHL to a friend?

    • Yes

  • 9b. Why?

    • They are a great place to work and provide many opportunities to their staff.

  • 10. What tips or advice would you give to others applying to DHL?

    • DHL offer a wide range of opportunities throughout customer services and give you a chance to move forward in your career

Details

Level 2 Apprenticeship

Business Operations

Derby

May 2023

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