Customer Service Advisor Review

by BT Group

Best Apprenticeship Employer

Rating

5.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Speaking to customers, dealing with complaints, complex problem solving whilst managing my own KPIs. Liaising with suppliers & escalating cases were necessary.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes.

7/10

3. To what extent do you enjoy your programme?

Somewhat.

7/10

4. How well organised/structured is your programme?

I don’t believe the program is very well structured. We have a mix of Realise & Aspire and the time allocated to each is very confusing and not well explained within the business.

5/10

5. How much support do you receive from your employer?

A fair amount. The support could be better but I understand that due to business demands they cannot let me dedicate full days at a time to completing my apprenticeship.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

Minimal. It’s very difficult

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has allowed me to learn and develop skills to progress within my role.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None

3/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Stability & development opportunities.

10. What tips or advice would you give to others applying to BT Group?

Be resilient and take your time. It’s a difficult job but very rewarding.