Rating

5.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Speaking to customers, dealing with complaints, complex problem solving whilst managing my own KPIs. Liaising with suppliers & escalating cases were necessary.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes.

    7/10

  • 3. To what extent do you enjoy your programme?
  • Somewhat.

    7/10

  • 4. How well organised/structured is your programme?
  • I don’t believe the program is very well structured. We have a mix of Realise & Aspire and the time allocated to each is very confusing and not well explained within the business.

    5/10

  • 5. How much support do you receive from your employer?
  • A fair amount. The support could be better but I understand that due to business demands they cannot let me dedicate full days at a time to completing my apprenticeship.

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Minimal. It’s very difficult

    5/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It has allowed me to learn and develop skills to progress within my role.

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • None

    3/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • Stability & development opportunities.


  • 10. What tips or advice would you give to others applying to BT Group?
  • Be resilient and take your time. It’s a difficult job but very rewarding.


Details

Level 2 Apprenticeship

Engineering

Lincoln

May 2023


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