Platforms manager Review

My role is to support our internal sales and marketing teams to drive revenue. In real terms, this looks like: - user support for technologies they use - guiding sales leaders on key insights from the platforms we use - owning the ticketing system and L1 support offering. My role sits in the revenue operations function and so my work is targeted towards driving revenue growth through use of technology.

I joined the company on an IT apprenticeship with zero prior IT knowledge. It is also my first role in a corporate environment. Given this, the soft skills of office work such as communication, networking and effective time management have all been developed at Pearson. This has been a result of both informal and formal training on the topics.

I have massively enjoyed being an apprentice and particularly an apprentice in the technology world. I find myself calling the teaching that I receive far more in a hands on environment where I can see my progression on a daily basis. The team have never let me feel like an apprentice, rather just a standard member of the team which has helped my confidence and growth

The programme outline is laid out clearly from the first interactions and this timetable is stuck to throughout. The teaching itself has a clear structure, beginning with fundamentals and key skills before steadily building on this foundational knowledge. Alongside this, the support offering for apprentices is brilliantly structured at Pearson. A network of ambassadors provide support throughout the apprenticeship to ensure success.

My employer provides regular catch-ups with my manager, mentor and HR business partner to ensure my progression, wellbeing and development are all taken care of. Pearson also have a support network which provides guidance at different stages of the apprenticeship. I also regularly discuss the performance of my training provider so Pearson can ensure they are meeting the standards set.

I have frequent catch-ups with a dedicated apprenticeship coach, as well as regular sit downs focused around well-being. My training provider have offered flexibility around workshops and offered both digital and in person support as required to complete projects and portfolios in time. I have clear points of contact at my training provider’s organisation for all support needs.

My training is directly relevant to my role as a support technician. What I learn in a workshop is immediately applicable in my day to day role. Principles of diagnosis and troubleshooting are in use daily. The learning delivered allows me to grow in confidence and perform my role better.

Pearson offers regular extra curricular activities. These are offered for apprentices and also the wider Pearson community. We engage in networking events, catch-ups and meet-ups as well as occasional off site days. There is good publicity surrounding these so it is accessible to all. Managers are supportive of extra curricular activities and encourage staff to take part.

Yes

There is a healthy emphasis placed on staff productivity through wellbeing, nurturing and development efforts. The company drives its revenue by ensuring staff are happy and looked after. Pearson offer a range of strong benefits and promote a healthy working environment. Managers are well guided and staff are well supported at Pearson.

Pearson value the environment a team works in. If called in to interview remember to be yourself, being able to gel with the team and manager forms a big part of the hiring decisions. Although necessary qualifications are important, skills and attitudes are highly valued in the company as well.