Customer service advisor Review

my day to day role is answering calls to members about their pension and claiming their pension

i have been able to develop in my original role answering calls in general enquiries and now have a role in retirements taking members through their retirement journey and claiming their pension. i have also passed my CF1 and FA2 exam so far.

i enjoy talking to members on a daily basis and getting to know our members. i also enjoy that i am able to develop with my apprenticeship on the side gaining qualifications.

my programme is well structured as i have an hour and a half off each week to work on my apprenticeship but i would like more time on it.

i receive a lot of support from my employer and manager as they have worked with other apprenticeships before so they know how to help and what i need.

i receive a lot of support with my training provider by having regular check ins and we communicate about my apprenticeship on what i need to do and the help i need.

my qualifications make me feel more determined and confident in my role that i am on the right track.

we are informed every week of activities to get involved with.

Yes

i would recommend Lloyds as i have developed a lot since working in my role and have qualifications i wouldnt of been able to get without them

DO IT!