Quality Team Manager Review

by The AA

Best Apprenticeship Employer

Rating

5.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I manage a team. My day to day role is to support the team, review their performance and development. Ensure we meet our plan for the year, calculate and manage resource and communicate and resolve risks identified.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt about risk management, where we fit within the regulatory framework, how to use the FCA handbook.

10/10

3. To what extent do you enjoy your programme?

I enjoyed the programme, especially the ICA course, this was so helpful. The learnings from this course were great. However my line manager at the time was not that supportive which did impact on my enjoyment.

9/10

4. How well organised/structured is your programme?

Very well planned

10/10

5. How much support do you receive from your employer?

My original manager was not supportive. I had nowhere to hand off some of my work to allow me 20% of time on the programme work so I ended up working extra hours to compensate. However in the last 6 months of the programme I had a new supportive manager

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

This was fantastic - so supportive helping me with the final submission preparation for interview they were brilliant.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am much more confident with compliance and risk - its just a shame my employer has paid for this training and is not using it to its maximum benefit.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes I am involved in professional networking

5/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

You can make a good long lasting career.

10. What tips or advice would you give to others applying to The AA?

To be open to development, never stop developing yourself. Learn about the history of the AA and its brand and this will help you understand your customers. Always think about the customer in all of your actions and put the customer at the heart of your actions.