Rating

8/10
  • 1. Please give an overview of what your work experience involved:
  • my work experience included developing strategies to improve customer service, resolving customer inquiries and complaints in a timely and satisfactory manner, providing quality assurance over customer service staff, updating customer service processes to keep up with industry standards, and negotiating customer retreats. I was also responsible for designing and implementing policies and procedures, and for training customer service staff. My role also included monitoring customer feedback and working with the marketing team to develop new strategies to boost customer loyalty. Finally, I was responsible for overseeing and evaluating customer service staff, as well as making sure that all compliance standards were met.

    9/10

  • 2. What training and skills development did you learn from your work experience?
  • I was able to develop a great many skills in customer service, process improvement, strategy development, and policy implementation. I was able to gain valuable experience with training and mentoring customer service staff, and in negotiation. I learned the importance of being organized and having solid problem-solving skills, as well as effective communication and negotiation abilities. I developed a stronger understanding of customer feedback and gained knowledge in developing strategies to help boost customer loyalty. Finally, I further honed my ability to manage people and resources, as well as my understanding of industry standards.

    8/10

  • 3. To what extent did you enjoy your work experience?
  • I thoroughly enjoyed my work experience as a superverser. I found I was able to apply a great deal of what I had learnt in the classroom in a practical setting, and was able to use problem-solving and customer service skills in a real-world scenario. Additionally, I was able to collaborate with other departments to foster a customer-centric approach to business and increase customer loyalty. I was also able to grow in my position as I learned more about customer service and the company’s unique processes and procedures. Overall, I found that I was able to learn an incredible amount and really enjoyed my time in that role.

    8/10

  • 4. How well organised was your work experience?
  • My work experience was very organised and structured. I had clear goals and objectives that I was expected to meet and the processes for completing my work were well documented and easy to understand. I was also provided with regularly scheduled meetings with my supervisor to discuss my progress and issues I may have encountered in my work. Additionally, everyone I encountered was helpful and supportive, and my work was regularly reviewed and evaluated. All in all, I felt like my work experience was well organised and that I was provided with all the necessary tools to work efficiently and effectively.

    8/10

  • 5. How much did you learn about the company culture and what it would be like to work there?
  • Through my work experience, I learnt a great deal about the company culture and what it would be like to work there. I was able to observe how the various departments interacted and collaborated, and saw how the company strove to create an inclusive and productive environment. I observed how they approached customer service and learnt about the processes they used to ensure customer satisfaction. I gained an insight into how the company prides itself on its customer focus and customer loyalty, and saw first-hand how the different departments approach and work together to ensure the highest quality customer experience. Through my work experience I also learnt about the company’s commitment to innovation and continuous improvement, which was evident in the constant development of policies and procedures.

    7/10

  • 6. How much did your work experience help you in deciding on your future career path?
  • It was incredibly helpful in deciding what I wanted to do in the future. It allowed me to explore different aspects of customer service and the business as a whole, and to gain a better understanding of how I could use my skills and knowledge in a more professional setting. It also provided me with valuable insights into customer service and quality assurance processes, as well as compliance issues, which I am sure will help me in future roles. Finally, my work experience gave me the opportunity to assess my own strengths and weaknesses when it comes to customer service, and decide if it’s the right career path for me moving forward.

    8/10

  • 7. Were you paid or reimbursed for this experience?
  • I was not paid for my work experience; however, I was reimbursed for any expenses incurred such as travel or the purchase of any necessary supplies. All reimbursements were made in a reasonable and timely manner, and I was given a clear explanation of the process each timeI was not paid for my work experience; however, I was reimbursed for any expenses incurred such as travel or the purchase of any necessary supplies. All reimbursements were made in a reasonable and timely manner, and I was given a clear explanation of the process each time.

    8/10

  • 8. Were there opportunities for networking and meeting other employees?
  • Yes, there were many opportunities for networking and meeting other employees. Our customer service team would hold regular meetings, which gave us the chance to get to know each other and share our experiences. I also had regular meetings with my supervisor, which allowed me to ask questions and gain insights into the company and its processes. I was also invited to occasional company events, such as holiday parties and team-building activities, which gave me the chance to meet and connect with other employees.

    8/10

  • 9a. Would you recommend DXC. Technology to a friend?
  • Yes


  • 9b. Why?
  • I would definitely recommend DXC. Technology to my friends. The company has a great corporate culture, and I had the opportunity to work with professional and knowledgeable people. There is also plenty of room for growth and development, as well as ample opportunities to learn and refine one's skills. In addition, they offer competitive salaries and benefits, which makes it a great place to work.


  • 10. What tips or advice would you give to others applying to DXC. Technology?
  • I would advise those applying to DXC. Technology to familiarize themselves with the company’s culture and mission statement. It is important to be familiar with their values and customer service standards, as this will help you stand out among other candidates. Additionally, it is important to research customer service techniques and strategies to ensure you are familiar with the latest trends in customer service. Furthermore, it is essential to be prepared for interviews and be able to articulate your skills and experience clearly and confidently. Finally, it is important to be professional and to demonstrate your ability to handle customer inquiries and complaints effectively.


Details

Work Experience

Information Technology

London

June 2023


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