Assistant Manager Review

My role as assistant manager covers: Opening and closing the store daily banking rota planning serving customers through the day stock taking stock replenishment colleague reviews & difficult conversations dealing with customer complaints monthly and yearly archiving weekly meetings meeting deadlines for projects quarterly catalogue changes organisation with tasks and staff

I have learnt new skills through being with Toolstation for a number of years, I also learnt how to handle certain situations differently through the apprenticeship.

One of the positive experiences I had with the programme was the dedicated one to one conversations I could have with my coach when I needed help.

It was quite well organised although being expected to attend 3 hour webinars on a working day with no extra staff was very hard, meaning I had to try and catch up whenever I had the time.

I did receive support from my store manager but no support from the company itself. I had to do a lot of work in my own time at home as we simply did not get given any extra hours for me to do the amount of hours expected. My manager could free up a day here or half a day there but he was only given a certain budget that could not be exceeded and if someone went sick I would then fall behind.

I had plenty of support from my training provider when I needed it and he was very patient with me when I was working through personal issues.

I do feel it has given me more confidence in my role and for the future.

We run charity football matches and have other charity events that I get involved with.

Yes

If you have a good team that work well together the days go by quickly and the job itself is easy. You just have to be organised and gel with the team.

It is a physical job and the hours start early, but it is rewarding when you get tasks complete in good time.