customer service rep Review

I take calls from customers and place broadband orders. I speak to suppliers in relation to order delays, cancellations and order placement. I raise complaints and look to resolve these using company resources and following procedures. If I am unable to resolve this then I look to resolve the customers issues using a cost conscious mindset

I have learnt how to relate to a customer, recognise different customer types, customers moods and how to deal with them using different skills. I have learned how to use critical thinking and reflection to assess my performance and to highlight how successful I have been in my development and performance

I have enjoyed learning and developing new skills in the customer service environment

Very, I have been able to move through the modules at my own pace

Loads. My employer and manager have been very supportive

Again, very supportive, just a teams message away

I have been impressed with the opportunities that this has given me to see other areas of the business

None that I know of

Yes

Its a good place to work and the management team are very approachable

Just be yourself, BT are looking for unique people