Trade Sales Assistant Review

Talking with Tradesmen and providing them with the goods required for their work. My job includes serving customers, offering promotions, upgrading their profile, offering Trade cards, offering tea and coffees, help putting delivery away, stock moves, stock counts, shop floor replenishes, making quotes, offering price matches, and general tidying up.

I have learnt more about general policies and procedures such as general data protection, offering price matches, internal customers and external customers. I have learnt about Strengths, weaknesses, opportunities and threats. Personal Development plans and setting realistic targets whether they are short term or long term for myself and other staff.

As someone who has learning difficulties, I can find it difficult to stay focused for long periods of times. Luckily with our meetings there are breaks which just by taking these fifteen minute breaks can help me reset and refocus. If it is a subject I am not familiar with I do take a keen interest.

It is nice to have monthly meetings which means giving us one month to complete all our tasks at hand, however as I am a part time member of staff it can be difficult finding the time to complete these tasks, especially if they are handed out to us quite late.

Again being part time it is very difficult to get the time in to accomplish the work, I am interrupted to cover breaks or to cover tills when busy. It can be a bit frustrating as I only do a six hour day compared to full timers who have eight hours

I can't really fault my training provider, my only complaint is that my emails or text messages are often ignored so I now phone my trainer up and I get the answers that I need almost every time immediately. Things are explained well to me and are giving examples to help me understand further.

It has been very useful as I have learnt more about for example general data protection as I did not realise about asking customer for their permission to use their account instead of just bringing their account up ready to go. I have learnt more about internal and external customers.

They do some events such but as a part time member of staff with childcare issues it can be difficult for me to get involved. I do hope in the near future I will go to other branches to experience how other stores may work as it can differ from mine.

Yes

The work life balance for me personally works really well. Any issues they are resolved efficiently, the pay is well which is a bonus as the cost of living is terrible at the moment. Staff are friendly and the work itself is a varied role which I like as it keeps me busy.

Make sure you are a people person, good customer service is essential working at Screwfix. Having a little bit of knowledge is not vital but it could help, but it is very easy to learn about multiple products and information when working for Screwfix, I have learnt a lot in just 2 years.