Bespoke Service Performance Apprentice Review

by BT Group

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in the Business part of BT. I take data from the software used in our service desks and create monthly incident reports. We also deal with ad hoc requests.

7/10

2. Have you learnt any new skills or developed existing skills?

I have learnt loads of new skills using Excel, Powerbi and coding.

9/10

3. To what extent do you enjoy your programme?

I am enjoying learning new things every day and being a part of team, who make me feel like a valued member of the team.

9/10

4. How well organised/structured is your programme?

My programme is well organised and I am always aware of where I should be and how I am doing.

10/10

5. How much support do you receive from your employer?

I receive loads of support from my team and my employer, I have weekly meetings with my mentor and weekly meetings with teams.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my provider and have monthly check-ins and we use a portal where I can message them.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel my qualifications will help me do my day to day job as I can bring new ideas and things we don't use within the company.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are lots of networking events that I am involved in.

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Really good place to work and good rewards and benefits.

10. What tips or advice would you give to others applying to BT Group?

Be authentic and be yourself. Remember simple, personal and brilliant!