Customer service advisor apprentice Review

by DHL

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

speaking to customers and helping them book, track or investigate their parcel. Offer our services to one-time users (non account holders) and regular business users (account holders) to provide an excellent service.

8/10

2. Have you learnt any new skills or developed existing skills?

yes, IT skills have been broadened being in this role, the apprenticeship has allowed me to ask/understand things about customer service that i'd not though about before

8/10

3. To what extent do you enjoy your programme?

9/10

4. How well organised/structured is your programme?

could do with more communication

6/10

5. How much support do you receive from your employer?

Lots of support from DHL

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

More communication should be there

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Gives a better understanding

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

social activities and motivation is a big thing at DHL so there is always little contest or competition on

10/10

9a. Would you recommend DHL to a friend?

Yes

9b. Why?

Great company, cares for all employees, lots of opportunities, largest logistics company delivering to over 142+ countries

10. What tips or advice would you give to others applying to DHL?

be yourself, show willingness to help, empathy and engagement