Sales Associate Review

On a day to day basis my role involves dealing with customers face to face or over the phone aswell as contacting suppliers to place or query orders. Im responsible for looking after the branch plumbing stock as well as completing quotes and being able to serve on the counter.

From taking on the apprenticeship i have been able to improve my product knowledge and become more of a confident person when serving on the counter and asnwering calls made to branch. I have understood branch protocols and will be able to look out for these in futures references. This includes health and safety, data etc.

After completing my apprenticeship, i can say i have thoroughly enjoyed my time as an apprentice and have been able to learn new skills as well as develop myself. I have been able to improve my knowledge on the plumbing products and will be able to use this when managing customers.

This apprenticeship has been arranged and organised very well in terms of organising face to face work shops at Hexham branch and having Google Meet calls to do apprenticeship learning reviews and to look at any upcoming work we had to do in our modules. I always had someone to contact (Josie) when i needed help with any work and she was quick to reply and happy to help out.

While working for JT Dove, they are very focussed on apprentices and are always open to supporting them and helping out as much as possible. We were given time to go out of branch and go to Hexham branch and we given time during working hours to focus on module work ready for our EPA.

Whilst taking part in my apprenticeship, Josie was always there and open to helping us with an queries we had and was able to either call or log on to guide us as best as possible and as much as she could. She made sure i was as ready as i possibly can for my EPA.

I think after seeing my result after my EPA, it has given me more confidence to improve in my role and i have seen what i am capable of. I will now look at improving further and look to expand my knowledge aswell as boosting my performance in branch as a whole.

Through-out the year, Dove's take part in many activites like the Three peak challenge and helping with raising money for CHUF. This allows people from various branches to take part together, get to know eachother better and to raise money for a good cause. JT Dove tend to do a different activity every year and this year was the Great North Run.

Yes

While working at Jt Dove, i have seen that this is a company that takes a lot of attention into its employees and makes sure every comes and goes to work in the same positive mindset. From this, i would be very open to recommending Dove's to someone who is looking for a new challenge.

For anyone who is looking to apply to work at JT Dove, i would tell them to not reconsider and give it all they can to get the role as this is a job where they will feel valued for the job they do and will be looked after no matter what.